Troubleshooting

Nothing lights up at all

6 checks, sorted by how often they are the cause. For all WLED controllers with ESP32.

Check in this order: the most common and simplest cause comes first. Usually the cause is found after two or three steps.

Most common cause
Power at the strip? Measure between + and GND at the start of the strip with a multimeter. It must match the strip voltage (5, 12 or 24 V).

Guided check, step by step

Check 1 of 6

Power at the strip?

Measure between + and GND at the start of the strip with a multimeter. It must match the strip voltage (5, 12 or 24 V).

Check 2 of 6

Right end connected?

The arrows on the strip must point away from the controller. The controller goes on DIN (data in). At the wrong end everything stays dark.

Check 3 of 6

Is the output switched on in WLED?

In the UI: power on, brightness above 0, colour not black. Sounds trivial, but often happens after a reset.

Check 4 of 6

Data pin and LED count correct?

Config → LED Preferences: GPIO per controller datasheet, length above 0, matching LED type (usually WS281x).

Check 5 of 6

Relay pin set?

Controllers with relays (e.g. 4336-616, 4336-116-RF) only power the output when the relay GPIO is set. 4336-116-RF: IO21 and IO19.

Check 6 of 6

First pixel faulty?

A faulty first chip blocks all following ones. Cut off the first section as a test and reconnect.

Safety
Disconnect the PSU from mains before working on cables. Work on the 230 V side only by a qualified electrician.

Further help

For business
Not solved? LED-Emotion’s WLED support (typically 30 minutes via remote or phone) usually finds the cause right away: request support · +49 5132 8305530.

Other problems