Troubleshooting
Settings or presets are gone
3 checks, sorted by how often they are the cause. For all WLED controllers with ESP32.
Check in this order: the most common and simplest cause comes first. Usually the cause is found after two or three steps.
Most common cause
Backed up? Config → Security & Updates: back up configuration and presets regularly as files. Everything can be restored from them in seconds.
Backed up?
Config → Security & Updates: back up configuration and presets regularly as files. Everything can be restored from them in seconds.
After an update or reinstall?
Reflashing via USB with erase resets everything. Normal updates via the UI usually keep settings.
Preset saved, not just set?
Colour and effect changes only persist after “Save” in a preset. Set a boot preset for start-up (Config → LED Preferences).
Safety
Disconnect the PSU from mains before working on cables. Work on the 230 V side only by a qualified electrician.
Further help
For business
Not solved? LED-Emotion’s WLED support (typically 30 minutes via remote or phone) usually finds the cause right away: request support · +49 5132 8305530.
Other problems
- Nothing lights up at all
- Flickering, glitter or random colours
- Colours are wrong (red is green …)
- Reddish, yellowish or dimmer towards the end
- Controller can't be reached on the network
- Too dim even at full brightness
- Glows or flashes when switched off
- Controller keeps rebooting
- Doesn't react to music
- Remote doesn't respond
- Lights up only up to a certain point
- Second output or zone stays dark
- Effects stutter or run slowly
- Strip, PSU or controller gets hot
- White looks bluish, pink or uneven
- Update failed or controller won’t start
- Home Assistant can’t find WLED
- Schedule switches at the wrong time
- Several controllers aren’t in sync